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Our Return Policy

At Harry’s, providing quality customer service is the reason customers throughout East Texas have trusted us for more than 65 years.

If you bought a product that you would like to return, you’ll find our return policy below.

To return a product you bought at Harry’s, you must return it:

  • Within 30 days of purchase
  • With a receipt
  • In a resellable condition

If you have any questions about our policies or a specific product you’d like to return, you can call us or visit a Harry’s location near you.

Our Shipping Policy

Harry’s Building Materials offers more than 70,000 products on our shelves and our website. Most of the time, customers find exactly what they’re looking for online or in-store. However, if you need to place a special order, below is our policy:

We place orders every Tuesday.

If you have a unique product you can’t find on our website, we are happy to order it for you. We place orders every Tuesday. Most products arrive on Thursday. However, specialty items such as custom windows, doors, and others may take longer.

Free delivery within 100 miles.

We offer free delivery for any reasonable order within 100 miles of our store. With multiple locations throughout East Texas, we’re usually able to deliver to most of our customers.

Same-day delivery is always our goal.

We have 37 delivery trucks on the road all week long. We can usually deliver to your home or job site by the end of the day or tomorrow at the latest.